I called to requested a person to come out to give me a quote to rearrange my closet to make it more accessible for me. Being I have disabilities I need things easier to retrieve.
2 appointment was made and no one from closet America call or text me to inform me of lateness or cancellation.After the first missed appointment I called and a rescheduled appointment was made and still no show or call. I called after 1 hour of lateness and sadly cancelled the service. I did not want a third disappoin... Read more
Dear Sarah, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience and frustration you faced with the missed appointments and lack of communication. We strive to provide reliable and attentive service, and it is clear we fell short in your case. Your feedback is invaluable, and we are taking it seriously to ensure this does not happen again. We are reviewing our scheduling and communication processes to improve our service for all customers, especially those with specific needs. If you would be open to it, I would appreciate the opportunity to discuss this further and see how we can make it right. Please feel free to reach out to me directly at your convenience. Thank you again for your feedback, and I hope we can regain your trust in the future.
