We engaged Closet America to build a closet and storage wall in our mudroom/laundry room. They did some things well, and they didn't do some things well. Overall, am pleased with the result but only because I elected compromise over fulfillment.
Their materials are basic and not luxe. Because we landed on white, we didn't need to go crazy with higher-end competitors. Closet America
cannot compare to a luxe custom company. I was surprised at the basic, lackluster options for finishes and accesso... Read more

Dear Didi McElroy,
Thank you for taking the time to share your detailed feedback with us. We truly appreciate your insights and are glad to hear that you are pleased with the overall result of your closet and storage wall project.
We apologize for any inconvenience you experienced with the materials and finishes. We strive to offer a range of options that cater to different preferences and budgets, and your feedback is invaluable in helping us improve our offerings.
Regarding the design process, we regret any oversight and communication gaps. Your suggestions on how we can enhance our service, particularly in listening and providing clear information about options and limitations, are very helpful. We will ensure that our team is more thorough and attentive in future projects.
We also apologize for any discomfort caused by our installation team. We understand the importance of professionalism and respect in your home, and we will address these concerns with our team to improve their soft skills and communication.
Thank you for acknowledging the quick work and the extra effort with the outlets. We are committed to learning from your experience and enhancing our services. If there is anything further we can do for you, please feel free to reach out.