THE GOOD:
-Great experience meeting with the sales rep, and he was thorough and answered all questions. Great experience.
-On the install day, they were here on time and did a solid job. It's a door that works how it should. It appears very solid and sealed.
-Payment and all that was easy.
THE BAD:
-After they left, our entire basement was covered in a thick layer of sawdust and debris. It took us hours to clean everything, even after the crew leader tried cleaning. We have a lot of electri... Read more
Thank you for taking the time to share your feedback, Teddy. We’re glad to hear you had a positive experience with the sales process, installation, and the door itself. We’re sorry to hear that other aspects of your experience did not meet expectations, and we appreciate you bringing these concerns to our attention. We attempted to contact you this morning and left two messages, as we would welcome the opportunity to connect, review the items you mentioned, and schedule a follow-up inspection if appropriate. We value all customer feedback, as it helps us improve our communication and processes. We hope to speak with you soon.
