I really don’t like leaving negative reviews for local businesses, and I’ve waited a year to see if my frustration would fade. It hasn't. For a $31,000 investment, I shouldn’t have to look at damaged J-channel and messy caulk lines every time I pull into my driveway or sit on my couch.
The sales team and communication were great, but the actual execution by the install crew was reckless. The lack of precision with the caulking left a mess across my home that simply couldn't be undone, making th... Read more
Rebecca, We apologize that you feel you were left with what you say was an unprofessional result for your job. We were under the impression that you were satisfied after your final walkthrough with our production team when you agreed that you were happy with the final result. You went against our recommendations on how to fix the issues that arose. It was recommended to you to use tan colored quad (caulk) instead of the white as it would have matched the siding better. We even went as far as to do a sample window for you but you chose the white. You also wouldn't let us put trim on the inside of the home which would have given the window freedom of movement, which becomes an issue when we are replacing windows in a home with existing siding, some of which that wasn't installed correctly by another contractor (i.e. no water-resistive barrier around the windows). Ultimately, there were several things that led to some potentially lackluster finishes on our part on your job, but as you can see, after several visits out to your home to make repairs, some things were out of our control when a customer prefers a certain color or installation technique. As the expert, we should have handled the situation differently and not made it a recommendation and rather told you what the expert solution was going to be. Again, we apologize that you were unhappy with the final product and wish you the best of luck.
