On my transaction there was miscommunication between when the order was placed with the sale rep and the office. I was lost in the system so to speak and called and text several times without response for almost 6 weeks. Until I threated to cancel my order and return my deposit then action was taken. Once that occurred, they were quick and responsive. They guys doing the actual work were very nice and worked extremely hard.
Darel, thank you for taking the time to share your honest feedback. We sincerely apologize for the miscommunication and delay early in your project — that’s not the experience we want for our customers. We appreciate your patience and are glad our team was able to respond quickly once we got things sorted out. It’s great to hear the crew’s hard work and professionalism made a positive impression. Your feedback helps us improve, and we truly appreciate your understanding. It was a pleasure to serve you.
