
Dear Robert, We are happy to have had the opportunity to work with you again on a second roof project. Thank you for sharing your feedback with us. It really helps us to know what areas we need more training and development so that we can perform better for our customers. I want to apologize if you felt you were under any pressure to sign your proposal before our August 1st GAF material price increase. This is not how we operate as we are not a high-pressure sales company. Our mission here at Seashore is to help and educate our customers so that they can make the best decision for their individual situation. My apologies as well for the lack of attentiveness from our production staff and I will personally address the problem and ensure that this doesn’t happen again. I want your next project with us to be as an enjoyable experience as the first one. If you have any other suggestions, we would love to hear them. You can contact us at 609-645-2192 X203. Thank you again, and we look forward to seeing you soon. Chuck Rood





