I'm not sure what to think. We called Shiner to take a look at our roof as there was a leak in the first floor below a bathroom. We have already ruled out a plumbing leak. The leak is small and only happened twice in over a year. My wife was home when Shiner came and told them the situation and she made a suggestion that it might be the entrance roof (close to the stain on the ceiling) or the bathroom vent pipe as the stain was under a bathroom.
It turned out that Shiner sent a salesperson, not... Read more
Thank you for providing valuable feedback to our organization. We take comments like these very seriously. We apologize for the recent experience you've had with our company representative. Like others in our industry, we prefer to have all decision makers present at the estimate when possible, so that everyone's concerns are addressed. When setting appointments, we always go over all details of the appointment, including who be meeting with our representative and the amount of time we expect the inspection and review to take. During our visit, our representative identified a problem with the flashing under the siding above the front entrance which was causing the water leak and provided a proposal to replace the flashing and nearby roof shingles. Because it’s such a small area, and the shingles are old and stained, it makes sense to replace the entire small entryway roof, otherwise the old shingles would be very visible against the new shingles. During our visit, we attempted to relay all this information to the homeowners, only one of which was home at the time. The person who wrote this review was not present during our visit. We are sorry that your experience did not live up to our mission, which is to determine and implement the right construction solution for every customer. We value the reviews we receive, and hope that by reading them, you will find that the many customers we have serviced over the years have had many more positive experiences than negative.
