
Rick, thank you for trusting us for many years and I’m very sorry for the frustration and poor communication you experienced regarding your warranty concern. We regret that we did not provide a clear answer after the 2020 visit and that your calls were not returned. This is not the level of service we expect to provide; we will escalate your file to our Warranty Manager and have a senior estimator review the situation so we can reach a fair resolution. Please contact our warranty department using the phone or email on your original paperwork or the contact form on our website so we can reopen your file immediately.



