Siding & Window Group of Illinois

Thank you so much for the thoughtful review Gene and for trusting us with your gutter cleaning and leaf guard installation. We’re really happy to hear that our communication, pricing, scheduling, and workmanship met your expectations—and we truly appreciate the recommendation. We also appreciate your honest feedback regarding our post-service loyalty communications. Your input is helpful, and we understand how follow-up messaging can feel intrusive. We’re actively reviewing this part of our process so we can strike a better balance and ensure our communication adds value rather than frustration. Thank you again for your business and for taking the time to share your experience. We’d be glad to work with you again in the future.

Thank you so much for taking the time to share such a detailed and thoughtful review Robert! We truly appreciate your kind words about our workmanship, attention to detail, and overall communication throughout your Hardie siding project and we couldn't be happier that you are pleased with the result. It’s great to hear that our crew kept you well informed and addressed your concerns along the way. We place a strong emphasis on professionalism, clear communication, and collaboration with our homeowners, and we’re glad that showed from start to finish. We’re also pleased that the house wrap has made a noticeable difference in reducing air infiltration and improving the comfort of your home. Thank you for highlighting this and recommending it to others. Your confidence in Siding & Windows Group means a great deal to our entire team. We’re very grateful for the opportunity to work on your home and we really appreciate your five-star rating and recommendation. Thank you again Robert!

Thank you for taking the time to share detailed feedback. We’re glad to hear that you’re happy with the quality of the windows themselves and that your salesperson provided strong service throughout the quoting and ordering process. That said, we’re sorry that your installation experience did not meet expectations. While we do occasionally complete one-day installs, that timeline is always dependent on project scope, site conditions, and crew availability at the time of scheduling. Larger or more complex window installations can and do require multiple days to ensure the work is done correctly and safely. Regarding the installation crew, we want to clarify that all installers we send—whether full-time or supplemental—are fully vetted, insured, and trained to our standards. We agree that proper staffing is important, and we appreciate you raising concerns so we can continue to improve job planning and communication. We also regret the delay related to scheduling and the issue with the picture window grids. While errors from the manufacturer are rare, they can occur, and we work to resolve them as quickly as possible once identified. Your comments about communication and schedule accuracy are taken seriously. Improving expectation-setting, arrival windows, and follow-up is something we are actively working on, especially for customers who need firmer scheduling commitments. As with any construction project, variables can arise despite careful planning. While we work hard to minimize delays and errors, not every aspect of every project will be perfect. When issues do come up, our focus is on addressing them and delivering a quality finished product. If you would like to discuss any remaining concerns or would like us to re-review specific installation details, we encourage you to reach out to our office directly so we can address them appropriately. Thank you again for your feedback—it helps us improve.

Thank you so much for taking the time to share your experience Mary! We truly appreciate your continued trust in our company and we are honored to have worked with you three times on your projects! We're glad our team could deliver a smooth installation while treating your home with care and respect. Your kind words about our crew's punctuality, cleanliness, and professionalism mean a great deal to us and to the crew. Thank you again, we appreciate your recommendation so much and if we're lucky we look forward to helping you on your 4th and any more projects in the future! Thank you again Mary.

Thank you so much for the 5-star review Ann Marie! We truly appreciate your kind words about our workmanship, attention to detail and customer service. It was a pleasure working with you and we hope to help you again in the future.