Communication prior to signing the agreement was great, as could be expected, but once I signed the contract and paid the deposit things went downhill. First of all, the lead time of the job was a long 10 weeks. I called about 8 weeks in and they said they were waiting on the materials and "Mary" would surely call once they were in. Mary called the day before they wanted to start the job because the "crew" finished another job early. So clearly she did not call when the materials came in, she ca... Read more
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met expectations so far, especially while your project is still underway. Our Director of Operations has reached out to discuss your concerns directly and ensure we’re working toward a resolution you’re satisfied with. Upon the project’s completion, our Quality Control Manager will visit the job to verify that everything meets our standards and your expectations. We appreciate the chance to make things right as lasting relationships matter deeply to us. We hope our follow through, along with the experiences shared by so many of our other customers, reflects that commitment.
