My husband and I were very excited and have been saving up for a new deck since we started growing our family as the one that came with our home was very old (built in 2001), not up to code, and felt unsafe for our toddler. We vetted several contractors and went with Stoneridge and have been extremely disappointed with our experience. We just unfortunately are not a priority to Stoneridge it feels. We are on week 3 of the project and our final inspection has been delayed 8 separate times and fai... Read more
Thank you for taking the time to share your experience and for updating your review as things improved. We're truly sorry the process was this stressful — the no-shows and delays were not the standard we hold ourselves to, and we understand how frustrating that is, especially with a baby on the way. We're glad Curtis and Steve were able to address your safety concerns, and we love that you noted the deck is nice and built to last a long time. That's exactly what we set out to deliver, and we hope you and your family enjoy it for years to come. We appreciate you giving us the opportunity to make things right.
