
Dear Elizabeth, We appreciate your feedback and are delighted that you find your new standing seam roof visually appealing. Mr. Spooner was particularly pleased with the color choice as well. We apologize for any frustration you experienced during the project. Regarding the deposit, it’s important to clarify that it was retained per the terms of the contract for the asphalt shingle roof. When you decided to switch to a standing seam roof after signing the contract for the asphalt shingle roof and requested a rebid, we provided a new estimate in line with industry practices. Retaining the deposit was necessary to order your materials and add you to our build schedule, ensuring fairness in our business operations. We take great pride in our hard-working and culturally diverse team. Although there may have been a brief period without project manager oversight, our team had multiple project managers on-site throughout the installation to ensure quality and adherence to our strict standards. We apologize for any confusion or miscommunication during this time. Your new roof is crafted to the highest standards and is covered by our 5-year craftsmanship warranty. We are confident in the durability and functionality of your roof, but should any issues arise, please do not hesitate to contact us. We stand firmly behind our work and are committed to your satisfaction. Thank you again for your feedback. We value your business and appreciate the opportunity to improve our services. Best regards, Andy and Tatiana Scoggins / Owners 615-988-9420






