
Hello Jeffrey, Thank you for sharing your concerns with us... and thank you for being patient with my response. We sincerely apologize for the issues you've encountered and for not meeting the high standards we strive to uphold, which you rightfully expected based on others' experiences. Addressing your points: Communication - We recognize the importance of consistent communication and regret that it was not satisfactory in your case. We are actively working to improve our communication protocols to ensure that all clients are regularly updated and fully informed throughout their projects. Job Site Cleanliness and Safety - The cleanliness of the job site and the safety of our clients’ properties are paramount. It’s clear we fell short in our processes for cleaning up, including the magnetic sweep for fasteners. We are taking immediate steps to ensure our teams adhere strictly to cleanup procedures after every project. Work Quality - We strive for quality craftsmanship to be a cornerstone of our work, and it appears we did not deliver on this promise for your project. This awareness will help us continue to improve moving forward. Unexpected Visits - We apologize for any inconvenience caused by our team’s unscheduled visits. Going forward, we will reinforce with our staff the importance of notifying property owners and tenants in advance. Warm regards, John Stauffer Marketing & Sales Director, TC Backer Construction





