
Hello Kendra, Thank you for taking the time to share your feedback with us. We appreciate your comments about our salesperson being knowledgeable and responsive. However, we are sorry to hear that your experience with our project management and communication did not meet your expectations. We understand the importance of keeping our clients informed, and it’s clear we fell short in providing the proactive updates that are crucial to a smooth and transparent project process. We are taking your feedback seriously and are implementing measures to improve our communication protocols so that all clients feel well-informed and comfortable throughout their projects. Regarding the timeline, we apologize for the unexpected delay in completing your roof replacement. We strive to meet our projected timelines, and we regret any inconvenience caused by the extension of the project duration. We will work to better set and meet realistic timelines and ensure we communicate more effectively in the future. We truly value your willingness to give us another chance. We are committed to making your next experience with us a positive and satisfactory one. Please feel free to reach out to us directly if you have any further concerns or need assistance with your exterior construction needs. Thank you once again for your feedback, and although we probably don't deserve another chance, we would love the opportunity to serve you better in the future. Warm regards, John Stauffer Marketing & Sales Director, TC Backer Construction





