The Window Source of Houston of Texas

Thank you for taking the time to share such a detailed and honest account of your experience. While I'm pleased to hear that you love your new windows and were happy with Luis and his installation crew, I sincerely apologize for the frustrations you experienced along the way. There is no question that we fell short of the experience we strive to provide. The original ordering mistake, the delays in getting the replacement windows, and especially the lack of consistent communication placed an unnecessary burden on you and your family. Regardless of how the mistakes occurred, it was our responsibility to manage the situation better and keep you informed. You should never have had to repeatedly contact us for updates. I also appreciate your understanding regarding some of the circumstances surrounding our project manager's recovery. However, that does not change our responsibility to you as our customer. I'm glad we were able to get the correct bronze windows installed, and I appreciate you recognizing Luis and his crew for their workmanship, professionalism, and attention to detail. I'll be sure to share your compliments with them. I also wanted to personally follow through on the additional dog boarding expense. I felt it was only right that we cover that cost since our mistake and subsequent scheduling changes caused the additional expense. I'm glad I was able to deliver that reimbursement to you. We still have the remaining sash window and screen replacements to take care of, and we will see that through until everything is right. Earning your confidence back is important to me, and I don't take your willingness to recommend us or use us again lightly. Thank you again for your patience, your honesty, and the opportunity to make things right. We appreciate your business. David Mallette Owner, The Window Source of Houston

Thank you so much for the wonderful review! We truly appreciate you choosing The Window Source of Houston for your 20-window replacement project. I'm especially glad to hear Andy's knowledge and recommendations helped you select the right windows for your home. Communication throughout the process is something we take seriously, so it's great to know our team kept you informed every step of the way. I'll be sure to share your kind words with Edwin and his installation crew. They take great pride in protecting our customers' homes, delivering quality workmanship, and leaving everything clean when the job is finished. It's always rewarding to hear that your new replacement windows have already caught the attention of your neighbors! Thank you again for trusting our team. We appreciate your business and hope you enjoy your beautiful new windows for many years to come! David Mallette Owner, The Window Source of Houston

Thank you so much for the wonderful review and recommendation! I'm thrilled to hear that Luis and his installation team provided such a great experience with your window installation. Our goal at The Window Source of Houston is to make every replacement window project as smooth and stress-free as possible, from the initial consultation through the final installation. Our in-house installation crews take great pride in delivering quality workmanship, arriving on time, working efficiently, and treating every customer's home with care. I'll be sure to share your compliments with Luis and his team! Thank you again for choosing The Window Source of Houston for your replacement windows. We truly appreciate your trust, your business, and your recommendation! David Mallette Owner, The Window Source of Houston

Thank you so much for the five-star review! We truly appreciate you trusting The Window Source of Houston with your home, not just at the time of installation but four years later. Our commitment doesn't end when the installation is complete. We stand behind our products and workmanship and believe great customer service includes being there long after the sale. I'll be sure to recognize Luis and his crew for going above and beyond, taking care of the additional aluminum trim, inspecting your other windows, and touching up the caulking. That's the level of service we strive to provide every customer. Thank you again for your continued trust! — David Mallette, Owner The Window Source of Houston

Thank you for taking the time to share such a thoughtful and detailed review. It means a great deal to our entire team, and especially to me personally. First, thank you for your service and for choosing to support a fellow Veteran-owned business. We never take that trust for granted. I'm also glad Jairo made such a positive first impression and helped you feel comfortable with your decision. With more than 30 replacement windows installed, we understand the importance of getting every detail right. While manufacturing defects and occasional installation-related issues can happen, how a company responds when something isn't right is what truly matters. We believe standing behind our products, honoring our warranty, and making things right without putting pressure on our customers is simply how business should be done. Your comments about our honesty, straightforward approach, warranty, and follow-through are exactly what we strive for at The Window Source of Houston. Our relationship with our customers doesn't end when the installation is complete. Thank you again for your recommendation and for trusting us with your home. We sincerely appreciate your business and wish you all the best! David Mallette Owner, The Window Source of Houston