**Update in reply to the owner**
Spoke with your head of Sales and he was very gracious and genuinely apologetic. I appreciated the great conversation and his intention to learn from mishaps going forward. Please don’t allow whomever is updating your review replies to undo his efforts with potential customers.
Please have a little more consideration for other people’s property. The young lady receptionist at your office was very sweet and showed more compassion than the actual employees involve... Read more
Hi, Ebony! Roofing can be a rough and dirty job, but we'd never want anyone's property damaged from work completed by our roof installation technicians. We confirmed that everything was cleaned up before the end of the day by the sales project manager who was on site that you spoke to, but we'd still like to make it up to you by crediting you for any damage and replacing the rose bush if necessary. Our Head of Sales has left you multiple voicemails and stopped at your home to leave his business card, but we're still waiting to hear back from you. We are a small family-owned business which has found success over the last forty years by owning its mistakes and doing whatever it can to fix them, which is why we've been trying to reach you to compensate you for the inconvenience or replace your rose bush free of charge. Please give us a call back on our main office line or return Brian's calls so we can make things right and ensure you have a true five-star Trenton Roofing experience. We look forward to hearing from you!
