I hate writing a bad review but don't understand why so many trips. United Heating and Cooling is the company that installed our HVAC in a new build house. We had them come out last year to look at the A/C unit as it was not cooling sufficiently. They checked it out and said we were low on refrigerant and so added the coolant to our unit. The same thing happened again this year. My husband asked the tech what the cause of this could be and he said they would need to send another person out... Read more
Hi Julie, I am terribly sorry it felt that we were continually charging you for your services. Unfortunately, when we arrived on site at the first call, we were unable to perform the leak search at the same time and had to return due to the length of time a leak search could take to complete. With most equipment, routine maintenance could ensure these items are caught in a quicker time period. We understand how irritating it can be when a piece of equipment malfunctions. Since you are replacing your coil with us, we can credit you the $279.00 leak search from the coil replacement. Please let me know if you would like information on routine maintenance contracts to ensure your equipment is operating properly. Thank you for your business.
