Old review: We got our bay window, storm and patio doors and skylight done with them. Everything went well, they were able to install ahead of the schedule. The installers were good. We are happy with the installation process and the materials.
The only thing (which is very small but it was promised to us) is that someone (a project manager) from the main office was going to oversee the installation and be present during the installation to make sure everything is done properly. During the skyl... Read more

To Yigit and Brittany,
Thank you for speaking with us yesterday, Memorial Day. We understand your concerns regarding the nats, which Brittany kindly brought to our attention.
As we discussed, your skylight is a fixed unit and does not open. Please know that we immediately created a service ticket for you, and our Production Team reached out first thing this morning. Bob, our Production Manager, called you to schedule a visit and offered to come by today, tomorrow, or Wednesday. We're happy to accommodate your request for a Friday appointment.
We are committed to addressing your concerns and ensuring you feel heard and understood. Customer satisfaction is our top priority, and we stand by our work with lifetime labor and material warranties. We look forward to seeing you on Friday :-)
Hi Yigit, Thank you so much for your thoughtful review and for sharing your experience with us. We’re thrilled to hear that you’re pleased with the bay window, storm and patio doors, and skylight installations, and that we were able to complete everything ahead of schedule.
I’m glad you had a positive experience with Bob during the skylight install. I also want to acknowledge your feedback regarding the door and window installation. On that day, Bob was unfortunately unavailable, and Jennifer stepped in to cover both her own projects and Bob’s. Our team rallied to ensure that the installation proceeded smoothly in his absence. We’re committed to providing top-notch service.
Thank you once again for your understanding and for highlighting the areas where we can grow. If you have any further questions or need additional support, please feel free to reach out.
Sincerely,
Team UWD