Shower definitely looks better than what we had before. The issues were we wanted our shower a little bigger than our previous one and our design consultant said we could but the materials ordered were for the same size. We did contact him and he admitted he made a mistake, his words were I’m only human which we completely agreed with. He said he would look to see what he could do on his end and then get back with us, they have our full payment now and we’ve heard nothing from them. We are giv... Read more
Hi Eric -
Thank you for taking the time to share your experience. We’re glad to hear that you’re happy with the finished look of your new shower and we truly appreciate you calling out Devon for his excellent work. We’ll be sure to pass that recognition along to him.
That said, we want to sincerely apologize for the frustration caused by the sizing issue and, more importantly, for the lack of follow up afterward. While mistakes can happen, the responsibility to communicate clearly and follow through always rests with us. You’re absolutely right to expect better, especially after your project was paid in full.
This is not the level of service we aim to provide, and we take your feedback seriously. We would welcome the opportunity to review your project, address the breakdown in communication, and determine what options may still be available to make this right.
Please contact our customer care team directly at your earliest convenience, or feel free to message us with your project details so we can ensure the appropriate manager reaches out to you promptly. We appreciate your honesty and the opportunity to improve.
Zintex Remodeling Group
