
Hi Lori - Thank you for taking the time to share your feedback. We sincerely apologize for any poor communication you experienced with our office staff. This is not the level of service we strive to provide, and we take comments like yours very seriously. Your feedback has been shared with our team so we can address this and ensure a better experience for our customers moving forward. Regarding the app, we apologize for the inconvenience. We do use a third-party platform, and while it is generally reliable, occasional technical glitches can occur. Our vendor is actively working to resolve these issues, and we appreciate your patience. Thank you for the before and after photos of your project - what a beautiful transformation! We have passed along your feedback regarding your install to the team and their Managers as well. Thank you again for bringing these matters to our attention. Your input helps us improve, and we value the opportunity to better serve you in the future. Zintex Remodeling Group


