Called before arrival, On time, explained what was needed in the future a new unit this one is 15 years old, I shouldn't wait until it quits in the middle of summer, I'm saving my pennies(lots of them) for a new unit.
Over all very satisfied, they have serviced my unit for years and always done a good job, This is a two story townhome and I have lots of pigeons on my roof and they are always prepared with a tall ladder and a strong stomach. Thanks