My repair person was James. Very nice and friendly, knowledgeable and quick. He told me everything he was doing before he did it. He shared photos after he was done.
Over all a very pleasant experience.
That only part of the experience with Alaskan air was the AI person I had to deal with when I made the initial call for the repair. It was difficult and frustrating. I am not a fan.
Thank you,
Jodi Johnson