He performed a thorough review of our current setup and took the time to understand our concerns and thoughts about a future tankless system. We were rather shocked at the price for a new system, but understand that we qualify for discounts because of my husband's military service and because we are club members. Also, we have not shopped the competition to know how Alaskan's price compares to the competition. Charles provided the maintenance service due under our contract and explained why and ... Read more