Like most people, my AC went out at the worst possible time! Mid July during the monsoons. . .ugh! I set up an appointment online at 11:00 pm and followed up this morning on the phone with Marissa. She was honest about the packed schedule, but promised to squeeze me in somewhere. She called me back a few minutes later to say a technician would be by ASAP. AT 8:30, Efrain was at my door. 90 minutes later, I have a new motor and my house is once again cool. I so appreciate Marissa's empathy and... Read more