With the exception of the sales person who didn't answer his phone when I had a question about my installation, all of the other staff was responsive and did an excellent job. I especially liked the fact that they have a field supervisor who does a follow up inspection and makes sure the high standards of Alaskan Air have been followed and that the customer is pleased with the job. They even send a thank you gift and I will for sure use them again when I'm ready to install a second unit.