H&F Exteriors of Illinois

Thank you Scott for taking the time to provide H&F Exteriors with your feedback. We take feedback of this nature very seriously to continue to grow and push our team to provide that 5 star customer service. Tyler was happy to help and assist you on your project. The Certainteed Wolverine American Legend Sterling Gray vinyl siding turned out great on your home! We hope to see you again for any needs you may have in the future. Done Right. Every Time.

Thank you Paula for taking the time to provide H&F Exteriors with your feedback. We take feedback of this nature very seriously to continue to grow and push our team to provide that 5 star customer service. Jill also enjoyed assisting you with your home project. The Royal Building Estate Blue Gray vinyl siding tuned out seamless and outstanding on your home. We enjoyed seeing the process and most of all the finished product. We hope to see you again for any needs you may have in the future. Done Right. Every Time.

Thank you Dave for taking the time to provide H&F Exteriors with your feedback. We take feedback of this nature very seriously to continue to grow and push our team to provide that 5 star customer service. Our production team was excited to tackle this project and see the end result. The difference to the new Certainteed Landmark Pro Moire Black shingles really make a loud statement to your beautiful home. Thank you for your hospitality and making our installation team feel welcome the entire process during those hot days. We hope to see you again for any needs you may have in the future. Thank you again. Done Right. Every Time.

Thank you for your review. We appreciated the opportunity to work for you and we think the roof looks great! We also appreciate your patience as we perfected the fascia work on the front of your house. With a beautiful, unique look, it was a little more difficult than normal to wrap the fascia metal just right. And those new black windows look awesome! I'd like to address the money difficulties, because we can only control so much. When an insurance claim is done, the adjuster will provide an initial estimate, but that may not include all the aspects of restoring your property. Things might be missed, or code items are required, and those don't get paid for up front. So we supplemented your insurance company for those items, and they agreed with us and released additional funding to cover those costs such as having to carry the shingles up a ladder due to your property layout. Unfortunately, in the course of your job, the original adjuster assigned to your case was reassigned. A mistake, on the insurance companies end, was made in your estimate and that number was relayed to us which we then relayed to you. When we finally heard that your depreciation was released, the numbers didn't match up, so we called your insurance company to investigate. A supervisor let us know about the adjuster being reassigned and the numbers being inaccurate. When our project manager sat down to settle up with you, we admit there was a little confusion regarding your final out of pocket expense, but only because we were given incorrect numbers from your insurance company. In the end, all the pricing was correct, but we apologize for not catching their mistake before relaying the numbers to you. Regardless, we appreciate your review and it will help us to improve our business processes moving forward.

Thank you Rachel for taking the time to provide H&F Exteriors with your feedback. We take feedback of this nature very seriously to continue to grow and push our team to provide that 5 star customer service. Jill had a blast assisting you with your project and any questions you had about your windows. The whole process was smooth and seamless. The windows all turned out great! We hope to see you again for any needs you may have in the future. Done Right. Every Time.