
Francine, allow me to apologize for this discrepancy and for the trouble you've had connecting with our team. It's always our goal to ensure every step of your experience is seamless down to the final details, and I'm sorry we missed the mark this time. I will look into this for you and do all I can to move things along. I will reach out to you shortly with an update. Thank you, Olivia Burchfield - Marketing Coordinator - oburchfield@longhp.com


