
Zachary, we appreciate your detailed feedback. It's great to know that our team has been responsive and courteous in addressing the issues you've encountered with your windows' locking mechanism. However, it's concerning to learn about the ongoing issue despite attempts at resolution - this isn't what we aim for. We'd like an opportunity to discuss this further and find a solution that leaves you fully satisfied with our service. Please reach out when convenient for you so we can continue working on resolving these matters together. Thank you, Bonnie Watson - Marketing Coordinator - bwatson@longhp.com


