When needing “work” done you typically go by reviews and the customer service. The reviews was there and customer service was there UNTIL the service was available. Salesman definitely did his job he was paid for. Told us and quoted us on plywood replacements when the wet spots was the very first thing brought to their attention before any drone was flown above our home. Upon planning we was also told nails would be picked after completion by the onsite supervisor (you know the guy the gets paid... Read more
Thank you for sharing your feedback. We truly regret that your experience did not fully meet your expectations, and we appreciate the opportunity to address your concerns. Regarding the plywood replacement, our crew initially assessed the roof from the exterior, and at the time, the decking did not appear to be in poor condition from that perspective. However, we later recognized that the wood was in worse shape when viewed from the attic side. As soon as this was brought to our attention, we returned to replace the necessary decking to ensure the job was completed correctly. We also acknowledge your concerns about onsite supervision and cleanup: Our project supervisors oversee multiple aspects of a job, and while they may not remain on-site 100% of the time, they are responsible for ensuring work is completed properly. We sincerely apologize if any nails were left behind. Our team does perform a magnet sweep, but we recognize that some may have been missed, and we will use this as a learning opportunity to reinforce our cleanup procedures. While we’re glad the roofing work itself met your expectations, we regret any frustration caused by the process. Your feedback is valuable, and we will continue to improve our communication and quality control. If there’s anything further we can do, please don’t hesitate to reach out to us at 803-391-4604. Best regards, Joe Wallace - President Vista Roofing Inc.
